What strategy is used when dealing with resistance in clients?

Reflective listening is a strategy that involves actively listening to what a client is saying and then paraphrasing or summarizing their thoughts and feelings back to them. This approach helps clients feel heard and understood, which can reduce resistance and foster a trusting relationship. By demonstrating empathy and validating their experiences, reflective listening encourages clients to openly express their concerns, fears, or doubts, facilitating a more effective therapeutic process.

This strategy is particularly useful in mental health settings, where clients may be hesitant to engage fully due to past experiences or fear of judgment. By utilizing reflective listening, a correctional officer can create an environment conducive to dialogue, thereby addressing the client's resistance in a supportive manner. This process can help clients explore their emotions and thoughts more deeply, ultimately leading to greater self-awareness and the potential for change.