What does "leading" refer to in the context of communication skills for a Correctional Support Employee?

In the context of communication skills for a Correctional Support Employee, "leading" refers to the ability to steer the conversation in a purposeful manner to gather relevant information. This involves guiding the dialogue to ensure that critical points are addressed and that you can obtain necessary insights about an offender's thoughts, feelings, and behaviors. Effective leading requires an understanding of the objectives of the conversation and the ability to ask the right questions that facilitate the flow of information while maintaining a supportive atmosphere.

The role of a Correctional Support Employee often includes assessing the needs of individuals, handling sensitive situations, and ensuring safety within the correctional environment. By leading the conversation appropriately, a Correctional Support Employee can uncover underlying issues, provide support, and navigate conversations that could be challenging given the context of incarceration.